No part of the Comcraft PTY LTD Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. At Comcraft PTY LTD 's discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.
Return of Faulty Goods (Under Warranty)
BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department which you can do so HERE. You will recieve by email a Return Authorisation Number (RA Number) and be provided with instructions on returning the faulty item. The RA Number is valid for 14 days from the date of issue, in which time the faulty goods must be received by Comcraft PTY LTD. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Comcraft PTY LTD reserves the right to reject incomplete or not properly packaged items.
A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under store warranty. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.
Dead-On-Arrival (DOA) Products
You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.
Return of Non-Faulty Goods
Comcraft PTY LTD tests for declared faults thoroughly, however, if we find the item has no faults or intentional damage to the item, a $40 service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 30 days, the goods will be sold to recover the service fee and any difference will be refunded to you.
All products sold by Comcraft PTY LTD are covered by Return-to-Base or Manufacturer Warranty. Most of the goods carry 12 months return-to-base or manufacturer warranty, but some, like monitors, could have extended warranties. Please contact the product manufacturer for extended warranty details. You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in Australia.
Comcraft PTY LTD does not accept any responsibility for any data loss caused by the product purchased from us.
Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.
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